Click on one of the headings below to see a list of frequently asked questions relating to that topic. If you cannot find an answer to your question here call us on 03300 882 851 or click here to send us your question and we will answer as soon possible.
If you want to see details of all the evening events we have coming up between now and December 2017 please visit our evening event diary page.
Just give us a call on 0845 166 7510 and we'll take your details and book for you. Soon you will be able to book most events on-line.
Can I get members of my party to book for themselves?
Yes. First book for yourself and then let us know approximately how many other people you expect to be in your group. Then get your friends to book asking them to mention your name, so we can seat you together.
Can I make a provisional booking?
Almost certainly! We know it can take a short while to put a large group together, so we're happy to provisionally book places for you. We can normally hold a provisional booking for a few days before we require confirmation of numbers and a deposit. If the event is many months away we can sometimes hold a provisional booking for a few weeks. This may vary depending on how close to the event the provisional booking is made or how full the event is; give us a call and our sales staff will clarify this for you.
Do I have to pay a deposit?
Yes. If you make the booking more than a month in advance the deposit on booking is 10% of the total booking, with the remainder due 4 weeks before the event. If you book less than a month in advance we require full payment with booking. (Note: this only applies to public events, for details of payment terms for private events see the section on private events)
Is there a booking fee or a fee for paying with a credit or debit card?
No. The price published on each event is the price you will pay.
How do I pay the balance of my booking?
Just select the "My Booking" option in the menu on the left of the web site (or click here). You will need your booking number and the surname of the person that made the booking.
Can I pay a bit at a time?
Yes you can, just follow the instructions above for paying the balance then just select to make a part payment.
Can I pay cash on the day?
Unfortunately not. We have already had to pay the venue by that point so we require payment before the actual event.
I'm booking this as a surprise for someone I live with - can you help?
Naturally. Just tell us when you book and we'll make sure your booking details go in an envelope that does not have any logos on. Or if they have a tendency to open your post let us know and we can send all the details by email only. Also, we'll then know to be circumspect should we have to call you.
How many people do I have to bring?
You can come just by yourself or bring a group. The size of group we can accommodate depends on availability and we do limit groups to no more than 2 tables. If your group will be 25 or more people then we recommend a private event.
Can I come on my own?
Of course you can. Most of our guests come in couples or small groups, but there's nothing stopping you turning up on your own. For meals, you'll be seated with others in small groups so you'll have the opportunity to make new friends.
The event I'm interested in is sold out, is there any chance space will become available?
It's possible. If you'd like to be kept on a waiting list, we can let you know if places become available. Fill out our enquiry form with your name, the date you are interested in, a contact number or email address and how many places you are looking for.
What are your cancellation terms?
See our Terms & Conditions for details. If you are booking accommodation and are concerned that you may have to cancel it may be advisable to make sure you have travel insurance in place.
What if I'm taken ill on the day?
We still have to apply our cancellation terms.
Can I switch my booking to a different event?
It depends on how close to the oringinal event date you let us know. With sufficient notice we can normally switch you at no charge (apart from any difference in the price). Speak to our sales staff for details.
Do you sell travel insurance?
We do not currently sell travel insurance. There are plenty of companies around that sell travel insurance. Some credit cards will give you travel insurance for anything you pay for on the card. Alternatively you can purchase single trip travel insurance on-line from companies such as Yourtravelcover.com.
How do I book a private event?
First see our private event FAQ then call us up on 0845 166 7510 and check our availability, then we'll need a signed booking form and a deposit. Or fill out our enquiry form telling us how many people will be in your group, dates you are interested, the venue or area you are looking to hold the event in, whether you need us to find and book a venue for you and the type of event you are looking for.
What happens on a murder mystery evening?
What actually happens?
Someone is going to die. Okay, that's obvious - throughout the course of the evening a number of actors will play the central characters in the plot, but you are asked to play along as if you have been invited to the fictional event. Scenes will go on around you and it is up to you to try and listen in so you can figure out what is going on.
Also you will be given a programme on arrival which will have photos of all the actors and some clues, which may be important or they may be red herrings. You will also be able to chat to any of the characters throughout the evening, ask them questions and they will either give you answers (not necessarily the truth) or react in a way that could tell you just as much.
Towards the end of the evening someone will die or be found dead. At that point the action stops, all the surviving suspects are lined up and you get a chance to ask them questions publicly - only now they have to answer and, if they are innocent, they have to tell the truth (as they believe it to be). The murderer may lie or may tell the truth, whatever is most likely to put you off the scent!
Once the suspects have been thoroughly grilled, you will then get a chance to fill in an answer form, after which awards will be given for the best answer or answers.
Hmm, tricky. Our plots are written such that the characters will be treating all events as real. Murders, affairs and blackmail are serious matters! However, that doesn't mean there aren't opportunities for humour in the characters, the situations and in banter with the guests. What we DO NOT do is the "Carry On Agatha Christie" style of panto/murder mystery, with comedy French maids and Colonel Mustard lookalikes. There are several other companies that specialise in "comedy over plot" if that's your preference, but we prefer to focus on a detailed background that allows you to sleuth as well as have a good time.
How many characters are there in a murder mystery evening?
There are usually five or six characters. Have a look in your programme (which you will receive on arrival) and you will find photos of them all to help you get up to speed as quickly as possible.
Will I be given a part to play?
For an evening event, all guests are given a basic idea of who they are (friend, family member, business partner etc); guests will usually have the same information. For a weekend event, you will be given some more specific information on who you are and some background information. Not all guests will have the same information. However, in both cases you won't be required to do any acting. How far you want to go in "playing the part" is entirely up to you.
How involved do I have to be?
As much as you want to be. The actors will remain in character at all times and will treat you as befits the plot. You are free to play along with this as much as you want, but you will not be given a character yourself and we don't force you to do anything you don't want to do.
How will we find clues?
Keep your eyes and ears open. Some clues will be in the programme. Of course, the biggest source of information is the actors. They may not be forthcoming with all the juicy gossip straight away, but don't let up interrogating them.
Are there clues in the actors' possessions?
As a general rule, anything that is a clue will be clearly left as such. Handbags, jackets and so forth are never clues and whilst we appreciate enthusiasm, pickpockets are less welcome.
Is there only one murderer?
In an evening event, yes. The plot is complicated enough without having to cope with conspiracies.
Is there only one victim?
Only one person will be killed on the evening, but that doesn't mean that the murderer hasn't killed before. In fact, any of the other characters may have killed before.
Can you kill one of my group?
Unfortunately, no matter how deserving your friends may be, our victim and suspects are all played by professional actors - they have a lot of scenes to play out and information to impart, which is best done by actors.
What is the dress code?
That depends on the event. For an evening event, the dress code will be given in the notes that you will receive beforehand. It may be simply smart/casual, or smart, black tie or fancy dress. However, since all of our dress codes are optional, you can wear pretty much whatever you feel comfortable in. It is usually best to wear something, otherwise it tends to distract from the murder mystery...
Do I have to wear fancy dress?
Only if the plot requires it and you want to! We don't want to force our guests to do anything they don't want to do. If you don't want to wear fancy dress, you don't have to.
Will there be much blood?
It depends on how the victim is killed; poisoning is usually fairly clean, but a slashed throat might not be...
What is the average age of guests at one of your events?
The age range is from 11 to 90; however, we tend to get slightly more guests between 25-55, though it is by no means limited to that.
Hotel & meal information
What will the dinner be?
Most events are a set menu with a vegetarian option. We do not normally have the menu until about 6 weeks before the event. Check the event page - the menu will be published on there as soon as it is decided.
Why isn't the menu à la carte?
With larger parties, most venues request that the food orders are received beforehand so we are unable to offer you an à la carte option.
Can you cater for special dietary needs?
Yes, we can. Simply telephone or email us with your dietary requirements and we will organise something suitable for you.
Are any drinks included?
No drinks are included in the price, other than water.
Can we have a table to ourselves?
That will depend on how many are in your group and who is in the rest of the audience. If you are in a group of 6 or less, it's more likely you will have other guests on your table with you as well as an actor. With larger groups it may be necessary to split your group onto one or more tables (please check the maximum size of table when booking).
Will there be a disco?
Not usually. Some of our Christmas events have a disco afterwards; see individual event details. If you would like a disco for a private event, speak to our sales staff.
You don't have an event on the date I want, can you organise something?
We can, but only if you have 18 or more people. See our Private Events FAQ for more details.
Do you allow children?
We don't disallow them! However, our plots tend to be a bit complex for younger children and we don't generally recommend them for children under 12 for that reason. Our plots generally contain the more sordid elements of human behaviour (affairs, extortion, theft etc.) and at least one murder. That doesn't mean that some won't enjoy it anyway, but you know your child better than we do. Anyone under 18 must be accompanied by an adult.
I'm bringing a group for a birthday, can you organise a cake?
It is normally better for you to bring a cake yourself as this will work out a lot cheaper than getting the hotel to organise one.
It's my friend's hen night, can I organise a stripper?
Naked or semi-naked bodies tend to distract people from the murder mystery, so we'd ask you not to.