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The Killing Game

Murder Mystery Evenings & Weekends
  Crime Scene
Tel: 03300 882 851
Mon-Fri 9am to 6pm
Sat 10am to 1pm

The Killing Game is committed to protecting the privacy and security of your personal information. As a data controller we are responsible for protecting personal information that has been supplied to The Killing Game Ltd. This notice explains the decisions we have taken in relation to that information. Data that has been supplied by our customers has been provided with permission and for any items where permission has not been sought, our procedure is to delete or destroy that information unless there is a lawful or legitimate reason to retain it. For information on how each data source is protected, please refer to our full policy.

  1. Policy Overview
  2. About us
  3. The information we collect about you
  4. How we collect information about you
  5. How we use your information
  6. Who we share your information with
  7. Marketing
  8. Our Website and Cookies
  9. Your Rights
  10. How to exercise your rights
  11. Where is your information?
  12. How long we keep your information for
  13. Complaints

 

1. Policy Overview:

We have developed a full privacy statement to explain our practices regarding the personal information we collect from our customers via emails, social media, written or verbal communications with us, or when you attend one of our events. This Statement broadly describes the practices we have adopted.

By using any of The Killing Game's products or services, and/or by agreeing to this Statement, e.g. in the context of registering for any of our products or services, you agree to the collection and use of personal Information as described in this statement.

Please note that this statement does not apply to the processing of personal information on behalf of, and subject to, the instructions of third parties, such as other service providers, companies that offer experience vouchers, marketing partners, or corporate customers. For information on third party policies, please refer to their own websites for their company privacy policy.

We keep this Privacy Policy under regular review to make sure we are being transparent about how we are using your personal information. Any changes to our Privacy Policy will be reflected at: www.killinggame.co.uk/privacy.php

 

2. About Us

The Killing Game Ltd is a company incorporated in England. For the purpose of data protection laws, we are the "data controller" of all personal information we collect, use and/or process about you under this Privacy Policy.

If you have any questions about this Privacy Policy or the ways we handle your personal information, please contact us as follows:

Address: 85 Cannon Grove, Fetcham, Leatherhead, Surrey KT22 9LP

Email: sales@killinggame.co.uk

Phone: 03300 882851

 

3. The information we collect about you:

The type of information we collect about you varies according to the nature of your interactions with us. Depending on this, we collect the following information:

Details about you: your name, address, email, telephone number, your hotel room preferences, payment details, dietary requirements. If booking on company business, then this also includes the company details including your position within the company and contact information.

Details about the services you book with us include: Information on your bedroom reservation. If you plan a private event with us, we collect event specifications, date of the event, number of guests, details of the guest rooms and information on your organisation along with information on the guests or third-party agents/suppliers that are part of your group or event. We collect details of any special assistance required.

Your interactions with us: information about your communications with us and our employees, including when you make enquiries, comments, complaints or submit feedback to us (whether formally via email or by feedback forms, verbally to our employees, or via social media or application platforms).

 

4. How we collect information about you

How we collect information about you will depend on how you interact with us and what services you arrange with us. Depending on this, we will collect information about you in any of the following ways:

  • When you browse our website
  • When you fill out feedback forms about an event with us
  • When you request a brochure or sign up to receive email updates (for example, via social media, email or our site)
  • When you provide information about an accident, illness or incident that occurred in connection with your attendance at an event run by The Killing Game
  • When you attend any events we host.

 

5. How we use your information

We will use your information for a variety of different purposes, some of which will depend on the contact you have with us and why:

Individual Bookings – We will require your name, address, email, phone number and payment details when making a booking to attend one of our events. This will be recorded in our in-house booking system to enable us to fulfil your booking and confirm by email. In addition, we will collect, for the purpose of your visit to the event, information such as dietary requirements, special assistance and bedroom preference. Prior to your event we will contact you with details about the event, such as plot details and the menu for the dinner. Following your stay, we may also send you post-stay communication and satisfaction surveys to get feedback on your experience.

Payment Information – Should you choose to make a payment using a credit or debit card, either via our website (www.KillingGame.co.uk) or directly with a member of staff over the phone for a booking, gift card or private event or conference then we will store this information with our secure third party payment gateway which is accredited PCI DSS (Payment Card Industry Data Security Standards) level 4, which the standard payment card issuers have created to help reduce the level of fraud and card data loss.

Event Organisation Profiles: If you plan a private event with us, we collect event specifications such as the Company and contact name, address and email, date of the event, number of guests, individual guest details for those requiring accommodation along with accounting information for payment. This forms our event contracts, function sheets and invoice which are sent to you by email and/or post.

In addition, we may share information about your event with venues if they are lawfully entitled to share the data with us.

Function Sheets form the operational instructions for our event team and as such will be used by the team to provide the goods and services specified in your contract with The Killing Game. We will contact you by telephone and email prior to your event. Following your event, we may also send you a feedback request by email.

Our company profiles and event details are electronically stored in our in-house computer system.

We may use information to administer our site and for internal operations. For example, we may aggregate or anonymize your information for analytics, research or other business purposes.

Social Media/Website Contact – Our social media sites are monitored by our team. We do not use your data from any social media sites or pass this information on to third party sites. We do not contact you directly. If an enquiry is made via a social media platform one of our staff will respond via the same platform. You may be asked for your contact email address and telephone number so we can make contact with you and give you more information on your enquiry. However, if you do not wish to do this we can give you as much information as possible over the social media site or offer you the option to contact us by telephone or email.

Our Website Controller – Our website is hosted by UK2. We use data from our website only if a customer enquires online, completes their details and agrees for us to contact them. We will use the data from the website only if the customer ticks the opt in option and agrees to be added to our marketing database.

Information we collect automatically – Where permitted by law, we use tracking tools such as browser cookies to collect information from you. We collect information about users over time when you use this website. On our website you can opt-in to receive promotional offers and news about The Killing Game. If you do not opt-in your information will not be retained.

We get information about you from Third Parties – Where permitted by law, we may share information we may get from other third parties with whom we do business. We may get information from persons acting on your behalf, for example if someone makes a booking for you. We may also get information from social media platforms and advertising and analytics providers.

We use information for marketing purposes – For example, we might send you information about new events and special offers. We might also use your information to serve you ads about our events and offers. We might tell you about new features or updates. If you register with us, we'll send you our promotional emails and any updates on offers or news about The Killing Game. We will have obtained consents, as required by law, before marketing to you. The details of any guests who have opted not to receive information from The Killing Game we will deleted unless required under law.

Email Correspondence between The Killing Game and Individuals – We collect information from you on email, which is necessary for our business; the information will be transferred on to the relevant software to complete/ update bookings. We have a firewall which is updated on a regular basis and our emails are protected by anti-virus software.

On what grounds will we process your information?

  • For the performance of your contract with us and the provision of our services to you
  • To comply with a legal obligation we have
  • For our legitimate interests
  • To protect your vital interests
  • With your consent
  • For establishing, exercising or defending legal claims
  • For reasons of substantial public interest

 

6. Who we share your information with:

In connection with the purposes and on the lawful grounds described above, we share your personal information with the following third parties:

Third party suppliers that we work with to provide your booking and other events to you:

Courts or advisors: we share your information with other third parties (legal accountants, regulatory authorities, courts and government agencies) where necessary to enable us to enforce our legal rights, or to protect the rights, property or safety of our employees.

 

7. Marketing

When you'll hear from us – we will keep you up to date with our latest offers, promotions and news that we think might be of interest or relevant to you if you have indicated that you are happy to receive marketing communications from us. If you have:

  • Signed up to receive marketing communications from us and have not later told us that you do not want to receive information from us
  • Purchased services, such as an event booking and have not told us that you do not want to hear from us.

If you do not want to hear from us, you can opt-out at any time by:

  • Emailing: sales@killinggame.co.uk
  • Phoning: 03300 882851
  • By ‘unsubscribing’ following the link contained in any marketing communications you receive from us

We do not rely on any third parties to help us manage marketing communications.

 

8. Our Website and Cookies

As you may already know, most sites collect certain information automatically in log files about the way in which you interact with them. This might include your IP address, geographical location, device information (such as your hardware model, mobile network information, unique device identifiers) browser type, referral source, length of visit to the site, number of page views, the search queries you make, and similar information.

This information will be collected by us or by a third-party site analytics service provider and will be collected using cookies.

 

9. Your Rights

In line with GDPR guidelines, you have certain rights in respect of the personal information that we hold about you, including:

  • The right to be informed (privacy policy)
  • The right to request access to the information we hold about you
  • The right to correct or rectify any information that we hold about you which is out of date or incorrect
  • The right to withdraw consent that you have previously provided to process your personal information

 

10. How to exercise your rights:

Contacting us – you can use the contact details in section 2. of this document to contact us regarding your personal information

Unsubscribing from marketing communications – this can be done by clicking the link in marketing communications to ‘unsubscribe’ to these communications or by emailing sales@killinggame.co.uk to be removed from the database.

We will comply with any request unless there is a lawful or legitimate interest to do so.

What we need to process your requests

The Killing Game may request that you provide additional information in order to process your request (such as confirming your identity and/or to confirm what information you wish to access).

 

11. Where is your information?

The Killing Game Ltd do not share data out of the UK; we do not sell it on.

 

12. How long we keep your data for

We keep your information for as long as it is reasonably necessary to enable us to provide you with services you have requested from us, to comply with any legal obligations that require us to keep information, or for as long as reasonably required for our legitimate interests, for example, for exercising our legal rights or defence against claims.

We operate a data retention policy and look to find ways to reduce the amount of information we hold and the length of time that we need to keep it. For example:

  • We try to adopt a paperless approach wherever possible and securely destroy any paper correspondence we receive on a regular basis unless we are required to retain it for evidential or legal purposes
  • We retain a suppression list of individuals who no longer wish to be contacted by us indefinitely. We need to keep this information to comply with their wishes not to contact them

 

13. Complaints

If you have any comments, questions or concerns about the contents of this Privacy Policy or about the way we use your information, please use the contact details in section 2. of this document to see if we can resolve the issue in the first instance. If you would like to make a formal complaint, you can contact the Information Commissioner's Office (ICO).

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© 2000-2018 The Killing Game Limited. All rights reserved
85 Cannon Grove, Fetcham, Leatherhead, Surrey KT22 9LP, England      Tel: 03300 882851      
Customer ratings: 9 out of 10 based on 51 customers.

Company Registered in England Number 6357747 | VAT Registration Number: 855 2599 87
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